Issue Tracking System
When executing a project keeping track of the issues from the quality control team as well as keeping track of issues from customers/users is the key to making sure that they are prioritized and fixed. Having a manual system for such a need can be vulnerable for human errors as well as chances of missing them is high. An issue tracking system is a must for every organization. An issue tracking system should not only be available for the project team but should also be accessible for the customers/users to post the issues they find. There are many open source as well as commercial issue tracking systems available. This recent article in JavaWorld “What issue tracking system is best for you?” discusses three issue management tools, Bugzilla, JIRA and Trac. Another open source tool that is quite good is Mantis which is a PHP based open source issue management tool. Nevertheless technology doesn’t matter but selecting a right issue tracking tool that will fit your organization as well as help customers post the issues through a system is a must.
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