Blame the Software?
Customer focus and putting on a customer’s mind while developing, testing and during all the phases of development is the key need that the professionals of this industry needs. It is so easy to get accustomed to technical jargons that we tend to think that the entire world would be aware of those jargons. But this is not the reality. There are still more people around the world using computers but they have no clue on how it works and what it says and what it asks them to do. And it can be frustrating if the communication between the system and the user is totally non-understandable to a layman user. This frustration is clearly evident after I read this article “Programmers to Blame for Hard-to-Use Software” from eWeek.com.
